The Fourth Gimbal

Business personality and the messaging triangle

If you actively manage the three sides of your organisation’s messaging triangle by consciously developing the relationship between Portrayal, Perception and Expectation, you are more likely to nudge the market in your direction. However, get it wrong and the consequences of message dislocation can be costly and very long-term.
Examples of message dislocation abound: -

The big [...]

Capello and the Maverick Potential business personality

To regular readers, my apologies. Illness has meant that posts have been few and far between in recent weeks. During my down-time, the soccer World Cup has provided a thought-provoking source of entertainment. The spectacular rise and fall of the English team made endless front and back-page headlines in the UK, unfortunately for all the [...]

Structured assessment of business personality

Before looking in detail at each aspect of the Surveying, Assessing and Reporting  process, it is important to once again recall the rationale behind understanding more about your organisation’s personality. The goal of an organisational personality assessment is to enable an organisation to portray itself in the marketplace as a uniquely differentiated entity which brings [...]

Focusing on personality to ‘know thyself’

I am struck by the number of executive-level articles being published at the moment which reference culture and organisational awareness. Harvard Business Review’s ‘In a Turnaround, Put Culture First’ and ‘The CEO Conundrum’ at chiefexecutive.net are just two examples published today. What is the message? Perhaps it is this: Hunkering down during a recession is [...]

Value challenge for Facilities Management

 I thought I would reproduce here an extract from a  response I made to a question on ‘professionalisation’ from the Facilities Management sector. For those not in the know, Facilities Management(or FM) is a catch-all description for the various technical and management disciplines which we all rely upon to keep our commercial properties up & [...]